Shipping and Returns Policy
Order Processing Time
Your order will be processed, packaged, and shipped within 72 hours of purchase, excluding weekends and holidays. If there are any processing delays, we will contact you.
Shipping
- Free UPS Ground shipping for all orders over $50
- UPS Ground shipping is a flat rate of $5.00 for orders totaling less than $50
Our products ship from our fulfillment center in California, so most shipments will take 3-5 business days. When your order has shipped, you will receive an email with a tracking number. Please allow at least 24 hours for the carrier to update tracking information. You can also check your shipment status here.
Returns & Refunds
If you are not 100% satisfied with your purchase, we will make it right for you. Any product can be returned or exchanged within 30 days of the original purchase date. Please contact us at contact@verluce.com with your order receipt, date of purchase, and contact information (email and phone number). One of our product specialists will contact you immediately to resolve your issues or offer a refund.
At VerLuce, we strive to offer the highest quality products and deliver the highest quality customer satisfaction. You are important to us.
Our office is based in the USA and we are available Monday – Friday 6AM – 10PM EST. Yes, we will answer your emails early and late. contact@verluce.com.